Privacy Policy

We only ask for what we need to plan, run and bill your journey, and to keep you and our chauffeurs safe.

• Account details: your name, email address, phone number and password (stored only as a secure hash).
• Booking details: pickup and drop-off addresses, dates and times, passenger count, flight numbers and any notes you add.
• Trip data: the chauffeur's live location during an active trip, so you can track your ride, and the route taken.
• Payment information: handled by our payment provider. We keep a reference to your card and your wallet balance, never the full card number.
• Communications: messages exchanged with your chauffeur through in-app chat, support tickets and ratings you leave.
• Technical data: essential cookies that keep you signed in, and basic logs (IP address, browser type) used for security.

• To quote, book, dispatch and complete your rides, including sharing pickup details with your assigned chauffeur.
• To send confirmations, trip updates and reminders by email or SMS.
• To process payments, refunds and wallet credit.
• To answer your support requests and resolve disputes.
• To keep the service safe, prevent fraud and meet our legal and licensing obligations.
• To improve our service. With your consent, to tell you about offers — you can opt out at any time.

We do not sell your personal information.

• Your chauffeur, and the fleet operator they drive for, receive the details needed to complete your trip.
• Service providers acting on our behalf: payment processing, mapping and address lookup, email and SMS delivery, and cloud hosting.
• Authorities, when required by law or to protect the safety of passengers, chauffeurs or the public.
• A successor business, if Viaro is involved in a merger or acquisition — under the same protections described here.

• Account information is kept while your account is open.
• Trip and payment records are kept for as long as tax, accounting and transport-licensing rules require.
• Live location is used only during an active trip; afterwards only the trip's route summary is retained.
• When you close your account we delete or anonymise your data, except where we must keep it by law.

• Access and correct your details at any time from My Account.
• Ask for a copy of your data, or for it to be deleted, by emailing us.
• Unsubscribe from marketing emails using the link in any message; trip notifications are part of the service.
• Control cookies in your browser. Blocking essential cookies will stop sign-in from working.
• Depending on where you live, you may have further rights under local law. We will honour them.

• Connections to Viaro are encrypted, passwords are hashed and access to personal data is limited to staff who need it.
• No system is perfectly secure. If a breach affects your information, we will notify you as the law requires.

• Viaro accounts are for adults aged 18 or over. Minors may travel when booked by and accompanied by, or with the consent of, a responsible adult.